It's straightforward — and we support you throughout the entire process.

Begin by visiting our website and logging into your member account. Once inside your portal, click "Submit a Case." Then simply complete the form with the details of your missing, stolen, or damaged package.

We'll request some essential information such as the carrier name, tracking number, order number, a copy of your receipt, and a few additional details. Don't worry — we'll guide you on what's needed, as requirements may vary by case.

Once we have your information, our team takes immediate action. We'll investigate, reach out if we need anything else, and begin working on your behalf — contacting merchants, carriers, or payment providers as necessary.

We'll keep you updated throughout, but please respond promptly if we reach out. If we don't hear back within 5 days, we'll consider the matter resolved and close your case.

Some cases are resolved quickly, while others may take between 10 and 50 days. Either way, we've handled thousands of cases and know how to deliver results.

We may request the following:

• A copy of your order receipt
• Tracking information
• Communication records with the seller or carrier
• A police report (for stolen items)
• A valid ID for verification purposes
• Proof of communication with your financial institution (if applicable)

We offer payouts through the following methods:

• Zelle
• PayPal
• Venmo
• Mailed Check


Simply let us know your preferred payment method once your case is approved.

Yes, your membership must remain active:

• At the time of the original order
• Throughout the entire resolution process
• Only active members are eligible for reimbursement under our guarantee

You may notice a temporary authorization or validation charge on your Payment Method when you enroll in a Trial or subscription. The authorization amount may be up to the full subscription price and may appear as a pending or posted charge depending on your financial institution. An authorization hold is not an actual charge and does not result in any funds being collected unless and until your trial ends without cancellation or the subscription charge is otherwise due under the terms.

If you cancel during the Trial period, we will not complete or capture the subscription charge. Authorization holds are released in accordance with your bank's policies, and we are not responsible for bank processing times, fund availability, or any fees imposed by your card issuer.

Absolutely! You can cancel your membership at any time through your account settings, by emailing our support team at support@asurifi.com, or by calling us at (866) 506-3587. There are no cancellation fees or long-term commitments.